100% satisfaction with our policy role

We are committed to playing an active role in WEEE policy to protect and represent the interests of our members.

We are pleased to see that:

100% of members believe that B2B Compliance is effective in representing the interests of the B2B sector to government

Key indicators of overall satisfaction highlighted in the 2018 survey also include:

100% of members agree that their business requirements are understood clearly and met effectively

99% satisfaction with our customer service

The foundation of our scheme is great customer service and we are pleased to see that our members think so too! Key highlights included:

100% of members are satisfied that their account manager always helps them meet their data submission deadlines on time

and

100% of members think that their WEEE collection requests are handled effectively and efficiently 

98% satisfaction with our website

Last year we revamped our main website to make our services easier to understand and overall satisfaction with our website has now increased by 3% since 2017. Key indicators highlighted in the survey included:

98% of members are satisfied with the content and functionality of the members’ area

and

98% of members find the B2B Compliance website  very informative and easy to use

98% satisfaction with our information

We pride ourselves on providing the industry insight and regulation updates that our members require. This was reflected in the survey results with:

100% of members agreeing that they are regularly updated with new information and changes to the regulations

and

100% of members confident that the information they receive is always accurate

96% satisfaction with our invoices and credits

Smooth financial processing is key to making compliance as painless and hassle-free as possible. Feedback from our 2018 survey indicates that:

98% of members think our cover letters provided with invoices are informative, useful and provide clarity

and

97% of members think that credits or invoices are issued promptly and efficiently

+74 Net Promoter Score

The Net Promoter Score is a widely recognised method to calculate customer satisfaction.

It is generated by asking the question ‘On a scale of 0 to 10, how likely are you to recommend B2B Compliance services to a friend of colleague?’ 

Scores above +50 are regarded as excellent and we are proud to have scored so highly in 2018.

Feedback to us now

Of course we welcome feedback regarding our services at any time. If you would like to contact us to share your views, please do get in touch.

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Call us on 0333 300 1433

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